The Future Of Digital Trust Is Being Built Today.
The Future Of Digital Trust Is Being Built Today.
Authenticate India Innovations Pvt. Ltd. and its affiliated entities ("AuthenticateIndia", "Company", "we", "our", or "us") are committed to protecting privacy, safeguarding personal data, and maintaining transparent processing practices.
This Privacy Policy explains how AuthenticateIndia collects, handles, stores, uses, discloses, transfers, retains, secures and otherwise processes personal data when you access or use the AuthenticateIndia website, mobile application, APIs, onboarding systems, dashboards, verification tools and related services (collectively, the “Platform”).
This Policy should be read together with any specific consent notice, service-specific terms, onboarding disclosure or other notice presented for a particular Requested Service.
This Policy does not apply to independent third-party websites, gateways or services linked from the Platform. Users should review their applicable third-party privacy notices.
| Category | Examples |
|---|---|
| Personal Identification | Name, mobile, email, signature, date of birth, identity/residence identifiers such as Aadhaar or other officially valid documents, PAN and related information. |
| Contact | Phone, email, state, city and location details. |
| Business / Organization | Company/business details, business category, operational location and authorized representative information. |
| KYC / Verification | OTP status, Video KYC submissions, document status, validation and verification responses. |
| Financial | Bank account details for agents and transaction/payment information where applicable. |
| Online Activity | Location, IP address, device/operating-system information, browser/device metadata and technical usage data. |
| Communication | Chats, emails, telephone conversations, grievances and other correspondence. |
| Activity | Action logs, transaction logs and verification transaction logs. |
| Commercial / Support | Billing records, invoices, reconciliation information and support requests. |
| Security | Security event logs, anti-fraud signals and security-related information. |
| Referral | Referral codes and referrer details where provided. |
Where lawfully enabled and required for service delivery, we may receive information from affiliates, vendors, verification agencies, regulators, governmental authorities or other authorized sources, including:
Personal data may also be collected directly from you, from affiliates or third parties, or from publicly accessible sources where permitted by applicable law.
| Purpose | Examples / Use Cases |
|---|---|
| Verification & Authentication | Identity verification, e-KYC, document status/validation and contact verification. |
| Registration & Account Management | Account creation, onboarding and service administration. |
| OTP & Video KYC | Authentication and review of applicable KYC submissions. |
| Legal / Regulatory Compliance | Regulatory reporting, audits, supervisory reviews, legally required disclosures, data audits and related compliance activities. |
| Expiry Reminders | Document expiry analysis and renewal reminders. |
| Fraud & Security | Crime/fraud prevention, identity-theft prevention, unauthorized-transaction prevention, security monitoring and risk assessment. |
| Customer Support | Customer service and communications by email, chat, telephone and other means. |
| Billing / Reconciliation | Billing, invoicing, payment confirmations and reconciliation. |
| Audit Trail | Maintaining activity, transaction and security evidence. |
| Product Improvement | Product improvement, performance and analytics subject to applicable law. |
| Communications | OTPs, alerts, security notifications, billing messages, policy updates and service notices. |
| Rights / Disputes | Enforcing or defending legal/regulatory rights, handling claims, legal notices and disputes. |
Where consent is required, users may withdraw it subject to legal, contractual and operational limitations.
| Recipient | Purpose |
|---|---|
| Regulatory / Statutory Authorities | Legal and regulatory compliance, required reporting, audit trails and supervisory reviews. |
| Government / Law Enforcement | Lawful requests, legal notices, court orders and legally required disclosures. |
| Technology / Hosting / Cloud Providers | Secure storage, infrastructure, technology support and service delivery. |
| Payment Aggregators / Gateways / Systems | Processing transactions initiated by users and related confirmations. |
| Verification / KYC / Contact Verification Agencies | Identity, authenticity and contact verification. |
| Fraud / Risk Providers | Fraud prevention, identity-theft prevention and risk assessment. |
| Legal / Advisory Professionals | Legal, audit, tax, compliance and dispute matters. |
| Courts / Dispute Forums | Legal notices, court orders and dispute resolution. |
| Enterprise Customers | Where you are their authorized user and disclosure is necessary for the enterprise service. |
| Affiliates / Agents / Support Teams | Supporting Requested Services in accordance with law and internal controls. |
Some third parties receiving data may have independent legal obligations to provide notices or obtain consent. Users should review their privacy notices where applicable.
Some vendors or infrastructure providers may process data outside your state or country, subject to contractual safeguards and applicable law.
Users may manage browser cookie settings, although some features may be affected.
No system is completely immune from risk; AuthenticateIndia continually strengthens its technical and organizational controls.
We retain personal data only for as long as reasonably necessary for the relevant purposes, contractual obligations and applicable legal requirements.
Retention duration varies by data category and purpose. After expiry, data may be deleted, anonymized, archived or securely restricted, subject to legal obligations.
Some records may be non-editable or may not be erasable where required for audit integrity, fraud prevention, compliance, security or evidentiary purposes.
Certain onboarding, consent, transaction and verification records may be stored in controlled or non-editable formats to preserve audit reliability, transaction integrity, fraud prevention and compliance defensibility. Profile updates may be permitted only through approved workflows.
Where processing is based on consent, you may withdraw consent through the consent-management mechanism made available by AuthenticateIndia, including Consent Connect where provided.
Withdrawal does not affect the lawfulness of processing performed before withdrawal. If consent is necessary for a Requested Service, withdrawal may prevent continued provision of that service or maintenance of the related account.
Withdrawal may result in discontinuation or closure of the relevant service/account and may affect linked services, credits, Platform access, standing instructions or other benefits/obligations, subject to applicable terms and law.
| Contact | Details |
|---|---|
| Data Protection Officer / Privacy Contact | Kaushal Patel |
| team@aiipl.org | |
| Mobile | +91-8238413839 |
| Address | B-4, Miraj Business Centre, Opp. Cinemall, Nr. Natubhai Circle, Vadodara-390007, Gujarat, India |
| Subject | Privacy Request / Grievance |
If you are not satisfied with the resolution, you may pursue any complaint or remedy available under applicable law before the competent authority or forum.
The Platform is not intended for children below the age permitted by applicable law to independently contract or consent. If minor data is identified as having been collected without a lawful basis, reasonable steps may be taken to address or remove it, subject to applicable law and retention requirements.
The Platform may link to third-party websites or tools. AuthenticateIndia is not responsible for independent third-party privacy practices. Users should review their policies separately.
In the event of a material security incident, AuthenticateIndia may take appropriate remedial measures including containment, investigation, risk mitigation, notifications where legally required and corrective action.
Where a consent notice or checkbox is presented, by providing consent the user acknowledges:
The applicable consent statement may be made available in a preferred local language where such facility is provided.
AuthenticateIndia may revise this Policy periodically. Updated versions become effective upon publication or notice through the Platform unless a different effective date is stated. Continued use after an effective update constitutes acknowledgment to the extent permitted by applicable law.
| Field | Details |
|---|---|
| Company | Authenticate India Innovations Pvt Ltd |
| Address | B-4, Miraj Business Centre, Opp. Cinemall, Nr. Natubhai Circle, Vadodara-390007, Gujarat, India |
| team@aiipl.org | |
| Mobile | +91-8238413839 |
| Website | www.authenticateindia.com |
| Subject Line | Privacy Request |
This is the consolidated Platform-level Privacy Policy. For a specific verification, authentication, KYC or other Requested Service, AuthenticateIndia may provide a separate notice and request for consent describing the relevant data, purposes, recipients, rights and consent choices. Such notice should be read together with this Policy.
| Field | Value |
|---|---|
| Document | Privacy Policy – Consolidated Privacy Policy & Data Processing Notice |
| Document ID | AI-PPL-2026-0001-2.0 |
| Supersedes | AI-PPL-2026-0001-1.0 |
| Effective / Issue Date | 24 September 2026 |
| Issued By | Kaushal Patel |
| Organization | Authenticate India Innovations Pvt. Ltd. |
| Review | Periodically and upon material changes |
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