Refund / Cancellation Policy

This Refund & Cancellation Policy applies to all users of the AuthenticateIndia platform, including website, application, dashboard, API, recharge wallet, verification services, onboarding systems, and related products operated by Authenticate India Innovations Pvt Ltd (“AuthenticateIndia”, “Company”, “we”, “our”, “us”).

By using paid services, recharge credits, or transaction-based verification features, you acknowledge and agree to this Policy.

Nature of Services

AuthenticateIndia provides technology-enabled verification, onboarding, identity workflow, document-check, trust, and related services through direct systems and/or third-party integrations.

Many verification transactions involve real-time infrastructure costs, API charges, processing fees, or system resource consumption at the time a request is initiated.

Accordingly, refunds are limited and governed strictly by the terms below.

Verification Transaction Charges

When a user submits a paid verification request, the system initiates a transaction to fetch, process, validate, or attempt to retrieve relevant records.

Once a verification request is submitted and processing begins, the charge is generally considered utilized.

Refund Eligibility for Verification Requests

Refunds for individual verification transactions shall be considered only where the failure is directly attributable to a confirmed AuthenticateIndia platform-level technical error.

Examples may include:

• Internal system malfunction
• Transaction failure caused solely by our application error
• Duplicate charge caused by platform processing fault
• Successful debit with no transaction initiation due to platform issue
• Verified internal service disruption attributable exclusively to AuthenticateIndia systems

In such cases:

• Eligible refunds may be processed automatically, or
• Users may submit a support request for review.

Approved refunds are generally processed within 2 working days, subject to operational review.

Non-Refundable Situations

Refunds shall not be applicable in the following situations, including but not limited to:

A. External Source / Government / Third-Party Downtime

• Government database unavailable
• Source server timeout
• API partner outage
• External system maintenance
• Delayed or unavailable response from third-party provider

B. User Input Errors

• Incorrect document number entered
• Wrong name/date details entered
• Typographical mistakes
• Invalid or expired document details
• Attempt to verify information not matching authorized user flow

C. Consent / Authorization Issues

• Attempt to verify any person other than consent-authorized user where consent is required
• Failure to complete consent steps
• Incomplete onboarding requirements

D. User Device / Connectivity Issues

• Internet disconnection
• Browser/app closure
• Session timeout caused by user inactivity
• Power interruption on the user side
• Device malfunction

E. Used Transaction Attempt

Where the verification transaction request has already been initiated and associated infrastructure/API cost has been incurred.

No Guarantee of Positive or Desired Results

Charges apply for the verification attempt and processing action, not for a guaranteed positive, matched, or favorable result.

Therefore:

• “No record found”
• “Invalid response”
• “Unavailable at source”
• “Mismatch”
• “Rejected”
• “Unable to fetch due to source limitations”

shall not by themselves create refund entitlement unless caused solely by AuthenticateIndia platform error.

Auto Refund / Support-Based Refund Process

Where our systems detect a qualifying internal failure, an automatic refund may be credited where feasible.

Alternatively, users may contact support with:

• Registered mobile/email
• Transaction ID
• Date/time of request
• Issue description

Eligible cases, once approved, are generally resolved within 2 working days.

Credit Recharge / Wallet Balance Policy

AuthenticateIndia may offer prepaid recharge credits, balances, promotional credits, or wallet systems for future use.

Important Terms:

• Recharge amounts are for service utilization only.
• Credits are non-cashable.
• Credits are generally non-refundable once successfully added.
• Credits cannot ordinarily be withdrawn, transferred to cash, or redeemed for currency.

Users may:

• Utilize credits immediately, or
• Retain credits for future service use subject to applicable validity terms.

Exceptional Recharge Refund Situations

In the event of:

• Permanent service closure
• Material discontinuation of core services
• Regulatory requirement
• Structured migration or settlement event
• Duplicate recharge caused by confirmed platform error

AuthenticateIndia may communicate a separate refund, settlement, or adjustment mechanism at that time.

Cancellation Policy

There is generally no cancellation option once a verification request has been submitted and payment has been accepted.

This is because transaction cost, infrastructure usage, and request processing begin immediately after submission.

Accordingly:

• Requests cannot typically be cancelled mid-process
• Charges remain applicable once request execution starts
• Response outcome does not alter transaction consumption

Fraudulent / Abusive Claims

AuthenticateIndia reserves the right to reject refund claims involving:

• Repetitive abuse
• False reporting
• Manipulated screenshots
• Unauthorized account use
• Suspicious transaction patterns

Appropriate restrictions may be applied to affected accounts.

Company Decision & Review Rights

All refund requests are subject to technical verification, transaction log review, abuse checks, and policy applicability.

AuthenticateIndia reserves the right to approve, reject, partially adjust, or seek additional information before processing any claim.

Taxes / Charges

Where applicable, taxes, gateway fees, or statutory charges may be treated in accordance with law and operational constraints.

Policy Changes

We may revise this Refund & Cancellation Policy from time to time.

Updated terms become effective upon publication on the Platform.

Contact for Refund Support

Authenticate India Innovations Pvt Ltd
B-4, Miraj Business centre, Opp.Cinemall, Nr.Natubhai Circle,
Vadodara-390007, Gujarat, india
refund@aiipl.org
+91-8238413839
www.aiipl.org
Subject Line: Refund Request

Acceptance

By making payment, submitting verification requests, or recharging credits, you acknowledge and agree to this Refund & Cancellation Policy.